FAQs

How do I create a GlamorousAmorous.com account?

When you place your order, you’ll have the opportunity to register with us in order to be able to retrieve your details and select a delivery address with ease. (Please note that this does not include your payment card details.) You’ll be asked to set up a password to access your account.

How do you keep my personal information secure?

We take your privacy and security very seriously. We make sure we only use your information in the way that you want us to. When you shop at our website we protect your payment details by encrypting your information before it is sent over the internet. Please visit Security and Privacy for further details.

How do I subscribe to the Glam Am newsletter?

It’s easy! Simply enter your e-mail address in the newsletter subscription box at the bottom of the page. Our weekly email newsletter will keep you up to date with our latest lingerie, new arrivals and promotions. You can also enter our exclusive competitions.

How do I unsubscribe from the Glam Am newsletter?

If you decide that you no longer want to receive our weekly email newsletter you can unsubscribe at any time. Contact Us or click the 'Unsubscribe' link at the bottom of the newsletter.

How safe is shopping on GlamorousAmorous.com?

We realise how important it is to securely store your information that you provide. GlamorousAmorous.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can, therefore, rest assured that we take the privacy and security of your payment and personal details very seriously.

If I have already purchased from the site and wish to purchase again but have forgotten my password – how can I find out what it is?

Simply click here to access My Account and then click the ‘Forgotten Password’ link, you will then be emailed details to create a new password.

If I have already purchased from the site and wish to purchase again but I need to change my address or other details what do I have to do?

Simply click here to access My Account where you can edit the appropriate details.

How do I shop online?

Simply select an item from anywhere on this site, choose your preferred colour and size – then click on the ‘add to bag’ button. When you have finished shopping follow the checkout procedure.

How do I use a promotional/special code?

Add products to your basket in the usual manner then go to Checkout. On the Shopping Bag page, when prompted simply enter your 'Special' Voucher Code/Promotional Code in the box provided. The relevant amount will now be deducted from your total.

Can you deliver to a different address than my billing address?

Yes, you may place an order to be delivered to the billing address used on your Credit / Debit card or you can specify any other delivery address.

How much do I pay for postage and packing for my order?

The delivery charge is £6 for the UK, £12 for Europe and £18 for the Rest Of The World. There is only one standard delivery charge per order no matter how many items you have in that order. Please see our delivery information for full details and further delivery options.

How can I pay for my order?

You can pay by Mastercard, Visa, Domestic Maestro/Solo, Visa Electron, Maestro, JCB, Visa Delta.

How do I know if you have received my order?

When you make an order you will receive an email confirmation from us acknowledging your order. The order acknowledgement will contain your order number and details of the goods ordered. Please note that this email is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. We would only contact you thereafter should we not be able to proceed with your order in any way.

Can I make changes to my order?

Because we start to process your order as soon as possible after we receive it, we cannot guarantee that we will be able to amend your order as it may have already been dispatched. If you change your mind after we accept your order you may contact us at info@glamorousamorous.com and we will do our best to amend details. Upon receiving your order you may return any goods to us for a full refund. We will refund the payment card with the price paid for the item on receipt of the returned goods.

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at kim@glamorousamorous.com, ensuring you include your order number.

What happens if an item on my order is not available?

If an item you have ordered is unavailable when we come to prepare your order you will be informed by email or telephone that we are unable to ship that item. You will not be charged for that item or we will immediately issue a refund to your account. We will ship any remaining items that you have ordered. If on receiving the remaining items you decide that you do not wish to keep them then you may return them to us for a full refund. Please see Refund Policy for full refund details.

How long will standard delivery take?

Please be aware that although we dispatch promptly we don`t deliver personally! Delivery will be dependent on the designer selected as some designers will hand-make your garments upon the order being received - so delivery times are very much dependant on this. The approximate delivery time for UK orders is shown on the product page below the size box and will be clearly displayed once you enter a size. Delivery durations can vary from 3 working days to 10 working days. Please see Delivery Information for full details.

How can I track my order?

Please email kim@glamorousamorous.com for assistance.

What if I'm not in when you deliver?

Standard deliveries will usually be made on Monday through to Saturday generally from 7am onwards, by Royal Mail. If you or the intended recipient is not available when the delivery attempt is made the post-person will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to arrange collection or redelivery.

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

What do I do if the item I ordered is unsuitable or doesn’t fit?

You can return any item you are not completely happy with within 14 days of the despatch date. We will refund the payment card the price paid for the item on receipt of the returned item in accordance with our refund policy. Please see Returns Policy for details on how to return your order.

What do I do if you have not sent me one of the items I ordered and I no longer want the other items?

If on receiving the other goods you decide that you do not wish to keep them then you may return them to us for a full refund. We will refund the payment card the price paid for the items on receipt of the returned items. Please see our Returns Policy for details on how to return your order.

What do I do if I have received the wrong item?

You should return the wrongly shipped item to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned item. Please see Returns Policy for details on how to return your order.

What do I do if the item is faulty?

You should return the faulty item to us for a full refund. We will refund the payment card the price paid for the item and standard postage paid on receipt of the returned item. Please see Returns Policy for details on how to return your order.

How do I get a refund when I return an item?

We will refund the payment card the price paid for the item on receipt of the returned item. You will receive an email confirming the refund has occurred and that your card has been credited. Please see Returns Policy for details on how to return your order.